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Legal Notice (Act on Specified Commercial Transactions)

This English version is provided for reference. In the event of any discrepancy, the Japanese version shall prevail.

Legal Notice (Act on Specified Commercial Transactions)

Seller: MedEqual Japan LLC
Person responsible for operations: Naoya Sakai
Address: Miyamasuzaka Building 609, 2-19-15 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan
Contact email: info@medequaljapan.jp

Services and Programs

Global MedCare Africa offers the following services and programs.

  1. Monthly Supporter Program
  2. Clinical Training Program

1. Monthly Supporter Program

  • Service name: Global MedCare Africa Monthly Supporter
  • Description: Ongoing support for our healthcare activities in Africa, with regular activity reports
  • Term: Monthly, renewed automatically; may be cancelled at any time
  • Amount: ¥500 per month (tax included)
    • First payment: charged on the day you sign up
    • Recurring payments: charged automatically on the same day each month
  • Other fees: None
  • Delivery of goods/services:
    • As this is a support contribution, no physical goods are delivered.
    • Activity report emails are scheduled to be sent once a month (around the end of each month).
  • Use of contributions:
    • Support for local healthcare activities
    • Costs of dispatching Japanese healthcare professionals
    • Support for the education of local healthcare workers
  • Activity reports:
    • Frequency: once a month (around the end of each month)
    • Method: email
    • Content: reports on local activities, support results, messages from local doctors, etc.

2. Clinical Training Program

  • Service name: Global MedCare Africa Clinical Training Program
  • Description: Provision of clinical training opportunities in healthcare settings in Africa, together with related training and support. Program content varies by training period, location, specialty, etc. Please see the application guidelines for each program for details.
  • Participation fee (price of the service): Set separately for each clinical training program. Please see the application guidelines.
  • Costs other than the participation fee:
    • Travel, accommodation and living costs, overseas travel insurance, visa fees, etc. are in principle borne by the participant. Some programs may include part of these costs in the participation fee. Please see the application guidelines for each program for details.
    • Other individual costs arising from participation (vaccinations, personal expenses, etc.).
  • Period of service: The training period set for each clinical training program. Please see the application guidelines for details.

Payment Methods (All Services)

  • Credit card:
    • VISA, Mastercard, American Express and JCB accepted
    • Apple Pay and Google Pay accepted
  • Bank transfer: Bank transfer may be available for clinical training programs. Details will be provided when you apply.

Timing of Payment (All Services)

  • Monthly Supporter Program: First payment at sign-up, then automatic payment on the same day each month.
  • Clinical Training Program: In principle, payment is due by the specified method and deadline after your application is confirmed. Where installment payments are available, this will be stated in the application guidelines.

Cancellations and Refunds

  • Refunds for the Monthly Supporter Program:
    • Due to the nature of support contributions, refunds are in principle not available.
    • However, we will issue a refund in the following cases:
      • Duplicate charges caused by a system error
      • Incorrect charges caused by a clear error on our part
      • Losses resulting from fraudulent use of a credit card
  • Cancelling recurring support under the Monthly Supporter Program:
    • How to cancel:
      • From My Page: log in to My Page on this site → “Support settings” → “Cancel”
      • By email: please contact us at the address below.
        • Email: info@medequaljapan.jp
        • Subject: “Monthly support cancellation request”
        • Body: your name, registered email address, and reason for cancelling (optional)
    • Timing of cancellation:
      • If cancellation is completed at least 3 business days before your next payment date, no further charges will be made.
      • We will send a confirmation email once cancellation is complete.
      • Payments already made for the current month will not be refunded.
    • Notes on cancellation:
      • Activity report emails will also stop after cancellation.
      • If you wish to resume, you will need to sign up again.
      • No pro-rated refunds are made for cancellation part-way through a month.
  • Cancellations and refunds for the Clinical Training Program:
    • If you cancel a clinical training program you have applied for, a cancellation fee will apply depending on when you cancel.
    • The cancellation policy and refund conditions are set out separately in the application guidelines or contract for each program. Please be sure to check them.
    • If it becomes impossible or extremely difficult to run a program due to natural disasters, war, riots, epidemics, orders from public authorities, or other reasons beyond our control, the program may be cancelled or postponed. We will contact you separately about how this will be handled.

Important Matters under the Act on Specified Commercial Transactions (All Services)

  • Withdrawal or cancellation of applications:
    • Monthly Supporter Program: In principle, this service is not subject to the cooling-off period.
    • Clinical Training Program: This program is a service provided for a specific period at the customer’s request and is in principle not subject to the cooling-off period, except where cooling-off applies by law. Please see the documents provided when the contract is concluded for details.
  • Handling of personal information: Your personal information is managed appropriately in accordance with our privacy policy. For details, please see: https://medequaljapan.jp/privacy

Other Important Matters (All Services)

  • Changes to services or programs: If there are significant changes to a service or program, we will give advance notice by email and on this site.
  • Leaving the Monthly Supporter Program: If you wish to leave the program for personal reasons, please follow the cancellation procedure above.
  • Automatic renewal of the Monthly Supporter Program: As this is a monthly recurring service, it renews automatically until you cancel. Clinical training programs do not renew automatically.

Contact

If you have any questions, please feel free to contact us.
Global MedCare Africa Office
Email: info@globalmedcareafrica.com

Last updated: May 31, 2025
This notice is prepared in accordance with Article 11 (Advertising for Mail-Order Sales) and Article 12-6 (Indications at the Application Stage) of the Act on Specified Commercial Transactions of Japan, among others.