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This English version is provided for reference. In the event of any discrepancy, the Japanese version shall prevail.

Privacy Policy

1. Basic Policy

MedEqual Japan LLC (the “Company”), in providing Global MedCare Africa (the “Service”), recognizes the importance of protecting users’ personal information. The Company complies with the Act on the Protection of Personal Information of Japan and other applicable laws, regulations and guidelines, and handles users’ personal information appropriately.

2. Definition of Personal Information

In this Privacy Policy, “personal information” means personal information as defined in the Act on the Protection of Personal Information: information relating to a living individual that can identify a specific individual by name, date of birth or other descriptions contained in that information (including information that can be readily collated with other information and thereby identify a specific individual).

3. Collection of Personal Information

3.1 Personal Information We Collect

In providing the Service, the Company may collect the following personal information:

Basic information

  • Name (including phonetic reading)
  • Date of birth
  • Gender
  • Address
  • Telephone number
  • Email address

Occupation and qualifications

  • Occupation and job type
  • Affiliated institution or medical facility
  • Healthcare qualifications and licenses
  • Educational and professional background

Program participation information

  • Passport information
  • Health information
  • Vaccination records
  • Overseas travel insurance information
  • Emergency contact information

Payment information

  • Credit card information
  • Bank account information
  • Payment history

Service usage information

  • Login information
  • Service usage history
  • Access logs
  • IP address
  • Cookie information

3.2 Methods of Collection

Personal information is collected by the following methods:

  • Direct input by the user
  • Submission of written documents
  • Inquiries by telephone or email
  • Automatic collection on our website
  • Provision by partner organizations

4. Purposes of Use

4.1 General Purposes

The Company uses the personal information it collects for the following purposes:

  1. Providing the Service
    • Providing and operating the Service
    • User authentication
    • Understanding and analyzing usage
  2. Customer support
    • Responding to inquiries
    • Providing follow-up services
    • Handling complaints and consultations
  3. Communications and notices
    • Sending important notices
    • Communications about the Service
    • Contact in emergencies
  4. Marketing
    • Information about new services
    • Information about events and seminars
    • Conducting surveys
  5. Business administration
    • Billing and collection of fees
    • Preventing fraudulent use
    • Improving service quality

4.2 Purposes Specific to the Clinical Training Program

For the clinical training program, personal information is also used for the following purposes:

  1. Program management
    • Confirming eligibility
    • Providing information to local medical institutions
    • Safety management and emergency response
  2. Travel arrangements
    • Visa application support
    • Flight arrangements
    • Local accommodation arrangements
  3. Health management
    • Checking vaccination status
    • Monitoring health status
    • Providing information to medical institutions

5. Provision of Personal Information to Third Parties

5.1 General Principle

The Company does not provide personal information to third parties without the user’s consent, except in the following cases:

  1. Where required by law
    • Where based on provisions of law
    • Where necessary to protect a person’s life, body or property, or to improve public health
    • Where cooperation with national government bodies or similar is required
  2. Outsourcing
    • Where work necessary to provide the Service is outsourced
    • Where this is done under appropriate supervision
  3. Business succession
    • Where the business is succeeded through a merger, business transfer or similar

5.2 Third-Party Provision in the Clinical Training Program

In the clinical training program, personal information may be provided to the following third parties:

  • Local medical institutions
  • Local partner organizations
  • Airlines
  • Accommodation providers
  • Insurance companies
  • Embassies and consulates

5.3 Transfer of Personal Information Abroad

In running the clinical training program, participants’ personal information may be provided to local organizations in African countries (mainly Tanzania). Please note in advance that the personal information protection systems in these countries may not be equivalent to those in Japan.

6. Management of Personal Information

6.1 Security Measures

To prevent leakage, loss or damage of personal information and otherwise manage it securely, the Company takes the following measures:

  • Organizational security measures
  • Personnel security measures
  • Physical security measures
  • Technical security measures

6.2 Supervision of Contractors

When the Company outsources the handling of personal information, it exercises necessary and appropriate supervision over the contractor.

7. Retained Personal Data

7.1 Notification of Purposes of Use

The purposes of use of retained personal data are as described in this Privacy Policy.

7.2 Requests for Disclosure, Correction, etc.

Users may make the following requests to the Company:

  • Disclosure of retained personal data
  • Correction, addition or deletion of retained personal data
  • Suspension of use or erasure of retained personal data
  • Suspension of provision of retained personal data to third parties

7.3 Request Procedure

To make any of the above requests, please contact us as follows:

Contact

  • Email: info@globalmedcareafrica.com
  • Postal address: Miyamasuzaka Building 609, 2-19-15 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan
    MedEqual Japan LLC, Global MedCare Africa, Attn: Personal Information Officer

Required information

  • Name and contact details
  • Details of the request
  • A copy of an identification document

7.4 Fees

A fee of ¥1,000 per request may be charged for disclosure requests.

8. Use of Cookies

8.1 About Cookies

The Company may use cookies in providing the Service. A cookie is a small text file that a website sends to the user’s computer.

8.2 Purposes of Use

Cookies are used for the following purposes:

  • Improving the convenience of the Service
  • Analyzing usage
  • Optimizing advertising
  • Ensuring security

8.3 Managing Cookies

Users can refuse cookies through their browser settings. However, if cookies are disabled, some features of the Service may not be available.

9. Personal Information of Minors

9.1 Basic Policy

As a rule, when the Company collects personal information from minors, it obtains the consent of a parent or guardian.

9.2 Medical and Nursing Students

Where a minor, such as a medical or nursing student, participates in the clinical training program, submission of a written consent form from a parent or guardian is required.

10. Complaints and Inquiries about Personal Information

If you have any comments, questions or complaints regarding the handling of personal information, please contact the following:

Personal Information Protection Contact

  • Email: pinfo@globalmedcareafrica.com
  • Postal address: Miyamasuzaka Building 609, 2-19-15 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan
    MedEqual Japan LLC, Global MedCare Africa, Attn: Personal Information Protection Officer

11. Changes to this Privacy Policy

11.1 Notice of Changes

The Company may change this Privacy Policy. Unless otherwise specified by the Company, the revised Privacy Policy takes effect when it is posted on this website.

11.2 Material Changes

If we make material changes that are disadvantageous to users, we will notify users in advance by email or other means.

12. Accredited Personal Information Protection Organization

The Company is a covered business of the accredited personal information protection organization of the Japan Institute for Promotion of Digital Economy and Community (JIPDEC).

Where to file complaints

  • Personal Information Protection Complaints Office, Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
  • Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
  • Telephone: 03-5860-7565 (from outside Japan: +81-3-5860-7565)
  • Hours: Monday to Friday, 10:00–16:30 Japan time (excluding public holidays and the New Year period)

13. Supplementary Information on International Transfers

13.1 Destination Countries

In connection with the clinical training program, personal information may be transferred mainly to the following country:

United Republic of Tanzania

  • Status of personal information protection legislation: limited
  • Necessity of transfer: running the clinical training program
  • Safeguards: contractual safeguards

13.2 Additional Safeguards

For international transfers, we take the following safeguards:

  • Concluding appropriate contracts with recipients
  • Regular supervision and review
  • A system for rapid response to incidents

14. Data Portability

Users may request that personal data held by the Company be provided in a machine-readable format for the purpose of transferring it to another service.

15. Automated Decision-Making

The Company does not make important decisions about users based solely on fully automated processing.

Established: June 3, 2025

MedEqual Japan LLC
Global MedCare Africa Secretariat
Personal Information Protection Manager: Toshikazu Uno
Miyamasuzaka Building 609, 2-19-15 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan
Contact: privacy@globalmedcareafrica.com